CONFINEMENT SERVICE PACKAGES

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NEGERI SEMBILAN PACKAGES – DAILY VISIT (masak)

  • CL working hours: 9.00 am to 1.00 noon (COOKING PACKAGE) / 2.00 pm to 5.00 pm (NO COOKING PACKAGE).
  • WE PROVIDE ALL EXTERNAL MATERNITY SETS (3in1 herbal leaves, param pilis and belly cream) for CL use throughout the package run.
  • FREE: Milkbooster and crunchy garlic for (PACKAGE AVAILABLE COOKED). BENGKUNG is given free for packages of 7 days and above only.
  • FREE: FIRST BABY SERVICE ONLY (additional RM30/ day for 2nd baby/ twin).
  • All the above packages include transportation charges except (Simpang Renggam, Desaru, Bandar Kota Tinggi & Penawar areas ADDITIONAL RM30/DAY). in case of delivery: NORMAL CL will come 1 to 3 days after returning home/ in case of delivery C-SECTION CL will come after one week from the date of delivery. if the client gives birth TOO EARLY OR TOO LATE than the EDD, please cooperate on behalf of the client to give us some time for us to rearrange the CL schedule as the CL schedule is always crowded.
  • The raw materials of the customer must be prepared, CL WILL COOK AT THE CUSTOMER’S HOME ACCORDING TO THE INGREDIENTS PROVIDED. The customer must inform the SMB if there are any food allergies or pain that the customer may experience.
  • EXTRA CHARGE WILL BE CHARGED IF WORKING HOURS EXCEED RM100/HOUR. Any cancellation at the last minute is not allowed for reasons that are not applicable, only DEATH or MISCARRIAGE that we accept for the cancellation process.
  • The entire balance of the package price including transportation charges must be made on the first day the CL service is carried out. SMB reserves the right to discontinue the service if the balance payment is not received at the time mentioned above and the deposit will not be refunded.
  • Before making the deposit payment, the customer is asked to check the date the edd is still vacant or not. Booking at the latest is 4 months before the customer’s edd. If last minute we do not accept because CL nothing is empty. Unless there is a customer who cancels their booking, we will open it to other customers. ☺
  • The customer must be fully responsible for the safety and cleanliness of the customer’s house/room as well as personal hygiene.
  • Any complaints or problems that arise (if any) should be discussed openly and rationally by the customer and the SMB can replace CL if there is dissatisfaction with CL services.
  • SMB is not responsible for any accidents, damage and safety of the customer or the customer’s property throughout the house unless it can be fully proven that it is due to the negligence of CL.
  • SMB reserves the right to terminate the service immediately if it is found that the customer has violated any of the above terms and conditions and the customer must pay the balance of the service fee up to the day the service is terminated.
  • Our CL is a Malaysian CITIZEN. We have well trained CL before being released to the customer’s home. Our CL experience of 5 years more in terms of maintaining maternity abstinence. Their age is around 35-54 years. The package is eligible to be redeemed or used during the 44 -day confinement period only but if the customer intentionally misses the package trip, we will precede the new mother.
  • We also do not encourage packages to be taken step by step or intermittently, as our slots are usually full.
  • If the customer wants to book a CL, we cannot promise that the booked CL can be sent during the delivery of the CL to the customer because it is possible that the booked CL is still at another customer’s house. I hope you understand this.
  • Your cooperation is very much appreciated, Thank you for being willing to deal and choose Suraya mothercare and beauty

Note: The customer is deemed to have agreed to all the above terms and conditions after the deposit payment has been made by the customer.

  • Waktu bertugas CL: 9.00 pagi hingga 1.00 tgh hari (PAKEJ MASAK) / 2.00 petang hingga 5.00 petang (PAKEJ TIADA MASAK).
  • KAMI SEDIAKAN SEMUA SET BERSALIN LUARAN (daun herba 3in1, param pilis dan krim perut) untuk kegunaan CL sepanjang pakej berjalan.
  • PERCUMA: Milkbooster dan garlic crunchy untuk (PAKEJ ADA MASAK).
  • BENGKUNG diberi percuma untuk pakej 7 hari ke atas sahaja.
  • PERCUMA: PERKHIDMATAN BAYI PERTAMA SAHAJA (tambahan RM30/sehari untuk bayi ke2/ kembar).
  • semua pakej diatas termasuk cas pengangkutan kecuali (kawasan Simpang Renggam, Desaru, Bandar Kota Tinggi & Penawar TAMBAHAN RM30/SEHARI).
  • sekira bersalin: NORMAL CL akan datang 1 hingga 3 hari selepas balik rumah/ sekira bersalin C-SECTION CL akan datang selepas seminggu daripada tarikh bersalin.
  • jika pelanggan bersalin TERLALU AWAL ATAU TERLALU LEWAT daripada EDD, mohon kerjasama bagi pihak pelanggan untuk memberi kami sedikit masa untuk kami susun semula jadual CL kerana jadual CL sentiasa padat.
  • Bahan mentah pihak pelanggan perlu sediakan , CL AKAN MASAK DIRUMAH PELANGGAN MENGIKUT BAHAN YANG DISEDIAKAN .
  • Pelanggan hendaklah memaklumkan pihak SMB sekiranya terdapat apa-apa alahan makanan ataupun kesakitan yang mungkin dialami pelanggan.
  • EXTRA CHARGE AKAN DIKENAKAN JIKA MELEBIHI WAKTU BEKERJA RM100/JAM.
  • Sebarang pembatalan pada last minute tidak dibenarkan atas alasan yang tak boleh diguna pakai, hanya KEMATIAN atau KEGUGURAN saja yang pihak kami terima bagi proses pembatalan.
  • Baki keseluruhan harga pakej termasuk caj pengakutan hendaklah dibuat pada hari pertama perkhidmatan CL dijalankan.
  • Pihak SMB berhak untuk tidak meneruskan perkhidmatan sekiranya bayaran baki tidak diterima pada waktu yang disebut di atas dan deposit tidak akan dikembalikan.
  • Sebelum membuat bayaran deposit, diminta pihak pelanggan menyemak semula tarikh edd puan masih kekosongan lagi atau tidak.
  • Booking selewat lewatnya ialah 4 bulan sebelum edd pelanggan. Jika last minit kami tidak terima oleh kerana CL tiada yang kekosong. Melainkan ada pihak customer membatalkan booking mereka baru pihak kami akan buka pada pelanggan yang lain . ☺
  • Pelanggan hendaklah bertanggungjawab sepenuh keatas keselamatan dan kebersihan rumah pelanggan/bilik serta kebersihan diri.
  • Sebarang aduan ataupun masalah yang timbul (jika ada) harus dibincangkan secara terbuka dan rasional oleh pelanggan dan pihak SMB boleh mengantikan CL jika ada ketidakpuashatian terhadap perkhidmatan CL.
  • Pihak SMB tidak bertanggungjawab atas apa-apa kemalangan, kerosakkan serta keselamatan pelanggan atau harta benda pelanggan seisi rumah melainkan dapat dibuktikan sepenuhnya ia disebabkan kecuaian CL.
  • Pihak SMB berhak untuk menamatkan perkhidmatan dengan serta merta sekiranya didapati pelanggan telah melanggar mana-mana terma dan syarat di atas dan pelanggan hendaklah membayar baki bayaran perkhidmatan setakat pada hari perkhidmatan ditamatkan.
  • CL kami adalah WARGANEGARA Malaysia. Kami telah well trained CL sebelum dilepaskan ke rumah pelanggan. Pengalaman CL kami dari 5 tahun lebih dari segi menjaga berpantang bersalin. Umur mereka lingkungan dalam 35- 54 tahun.
  • Pakej layak ditebus atau diguna pakai sepanjang tempoh berpantang 44hari sahaja tetapi jika pelanggan sengaja melewatkan perjalanan pakej, pihak kami akan mendahului ibu yang baru bersalin. Pihak kami juga tidak menggalakkan pakej diambil secara melangkah atau berselang, berikutan kebiasaannya slot kami penuh.
  • Jika pihak pelanggan Ingin booking CL, Kita tidak dapat menjanjikan CL yang di book boleh dihantar semasa penghantaran CL ke pihak pelanggan oleh kerana berkemungkinan CL yang di book masih lagi berada di rumah customer yang lain . Harap puan faham akan perkara ini.
  • Kerjasama pihak TUAN/PUAN amat kami hargai, Terima kasih kerana sudi berurusan dan memilih Suraya mothercare and beautyNota : Pelanggan adalah diangap bersetuju dengan semua terma dan syarat di atas selepas pembayaran deposit telah dibuat oleh pelanggan.

BOOKING DEPOSIT: 30%

ACCOUNT: MAYBANK
551146530512
Modervard Legacy Enterprise
+60197209951

(NOTE: PAYMENT OF 30% DEPOSIT FOR LOCK SLOT AND 70% MUST BE PAID FULLY BEFORE CL BEGINS THE FIRST DAY ASSIGNMENT)

** Booking money is burnt/will not be refunded except due to death or miscarriage will be replaced with a miscarriage package only.

DEPOSIT BOOKING: 30% 

ACCOUNT :MAYBANK
551146530512
Modervard Legacy Enterprise 
+60197209951

(PERHATIAN: BAYARAN 30% DEPOSIT UNTUK LOCK SLOT DAN 70% PERLU DIJELASKAN SEPENUHNYA SEBELUM CL MEMULAKAN TUGASAN HARI PERTAMA)

**Duit booking hangus/tidak akan dikembalikan kecuali atas sebab kematian atau keguguran akan digantikan dengan pakej keguguran sahaja.